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Privacy PolicyLast updated: April 1st, 2024

Consultates Limited ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and retain your information when you use our website (www.consultates.com) and services (together, the “Service”).

 

This policy complies with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and incorporates considerations from global frameworks like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where applicable.

 

1. Who We Are

Consultates Limited

Unit 1603, 16th FloorThe L. Plaza367–375 Queen's Road CentralSheung Wan, Hong Kong

📧 info@consultates.com

 

2. Definitions

Personal Data – Any information that relates to an identified or identifiable individual.Usage Data – Technical data collected automatically through your interaction with the Service.Service Providers – Third-party companies that process data on our behalf (e.g. analytics, hosting).You – Any individual or organization using our Service.

 

3. Data We Collect

a) Personal Data

We may collect the following:

  • Full name

  • Email address

  • Company name

  • Phone number

  • Any details voluntarily submitted via our forms or contact methods

b) Usage Data

Collected automatically via cookies or your device/browser, including:

  • IP address

  • Browser type/version

  • Pages visited, time on site

  • Device information (OS, screen size, crash logs)

  • Location (approximate, based on IP)

c) Metadata

If you interact with tools or forms, we may collect data such as:

  • Form responses

  • Submission timestamps

  • Referral sources (e.g., LinkedIn, email campaign)

 

4. How We Use Your Data

We use Personal and Usage Data to:

  • Provide, support, and improve our Service

  • Respond to inquiries and support requests

  • Deliver updates, resources, or marketing (with opt-out options)

  • Monitor website performance and behavior (via analytics tools)

  • Comply with applicable legal and contractual obligations

We do not sell personal data under any circumstances.

 

5. Cookies and Tracking

Our website uses cookies and similar technologies for session management, performance tracking, and personalization. These may include:

  • Essential cookies: Required for site functionality

  • Analytics cookies: Google Analytics, Hotjar (if active)

  • Third-party cookies: Used by embedded tools or integrations

You can adjust cookie preferences via your browser or by managing consent on first visit. 

 

6. Third-Party Tools and Services

We may use reputable providers to support our business operations, such as:

  • Analytics: Google Analytics

  • Communication: Intercom, Calendly

  • Email Marketing: MailerLite, Mailchimp

  • Payments (if applicable): Stripe or similar

These services may collect data according to their own privacy terms. We only share what is needed to perform their function and ensure they meet security standards.

 

7. Data Transfers

Your data may be processed or stored outside Hong Kong by our partners or cloud platforms. We take steps to ensure such transfers comply with data protection laws and use only vendors with appropriate safeguards (e.g., contractual clauses or certified frameworks).

 

8. Data Retention

We retain personal data as long as necessary to provide our Service and fulfill legal, business, or audit requirements. You may request deletion at any time.

 

9. Your Rights

Under Hong Kong’s PDPO and applicable international laws, you have the right to:

  • Access your data

  • Correct or update inaccurate information

  • Request deletion of your data

  • Withdraw consent to non-essential processing

  • File a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong

  • (If applicable) object to processing under GDPR or opt-out of personal data “sale” under CCPA

 

10. Children’s Privacy

Our Service is not directed to children under 18. If we become aware that data has been collected from a minor without parental consent, we will delete it promptly.

 

11. Security Measures

We use appropriate security measures including HTTPS encryption, access controls, and data minimization. However, no system is immune to risk, and we encourage responsible data handling.

 

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or regulations. Updates will be posted on this page with a revised "last updated" date. Where required, we’ll notify you by email or on-site notice.

 

13. Contact Us

If you have questions or would like to exercise your rights, please contact:

📧 info@consultates.com

📍 Consultates Limited 
Unit 1603, 16th Floor, The L. Plaza, Sheung Wan, Hong Kong

 

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